Deufol status of IT services - EntraID - identity issue ; o365 problem for some users – Incident details

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EntraID - identity issue ; o365 problem for some users

ResolvedMajor outage4 hours 50 minutes
  • ResolvedUTC

    This incident has been resolved.

    The status has been restored to July 11, 2025.

    Unfortunately, there is no backup for the interim period, so please check your services and logins. Report any failure to the helpdesk.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

    Approximately 90% complete. Most users can use Microsoft services again. Others must wait.

    We expect a 100% solution within 2 hours.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.
    Still working with external company. rolling back previous data.

  • InvestigatingUTC

    The Entra sync connect setup ends unexpectedly and starts syncing all accounts instead of the selected group.

    We are working on the problem, but it is clear that it will take at least 3 hours to resolve.